Privacy Policy
Last updated: 29 June 2026
Ideal Shutters & Shades Ltd respects your privacy and is committed to protecting your personal information.
This privacy policy explains how we collect, use and protect your personal information when you visit our website, contact us, request a call back, book an appointment or make an enquiry about our shutters, blinds, awnings or related services.
1. Who we are
This website is operated by:
Ideal Shutters & Shades Ltd
Registered Office – White House, Wollaton Street, Nottingham, NG1 5GF
Email: enquiries@idealshuttersandshades.co.uk
Website: https://idealshuttersandshades.co.uk/
For the purposes of data protection law, Ideal Shutters & Shades Ltd is the data controller for the personal information we collect and use.
2. What information we collect
We may collect personal information from you when you use our website, contact us or submit an enquiry form.
This may include:
- Your name
- Your email address
- Your phone number
- Your postcode
- Your preferred time of day for an appointment or call back
- Any message or enquiry details you send to us
- Information about the products or services you are interested in
- Basic technical information about your website visit, such as your IP address, browser type and device information
We only collect information that is relevant to your enquiry or your use of our website.
3. How we collect your information
We may collect your personal information when you:
- Complete a contact form on our website
- Request a call back
- Book an appointment or consultation
- Email us directly
- Contact us through social media
- Browse or use our website
4. How we use your information
We use your personal information to:
- Respond to your enquiry
- Contact you about a call back, appointment or consultation
- Provide information about our shutters, blinds, awnings and related services
- Arrange home visits, surveys or quotations
- Manage our relationship with you as a customer or potential customer
- Improve our website, services and customer experience
- Keep records of enquiries, appointments and communications
- Meet any legal, accounting or administrative obligations
We will not sell your personal information to third parties.
5. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the situation, we may rely on:
Contract – where we need your information to provide a quotation, arrange an appointment, supply products or deliver services you have requested.
Legitimate interests – where we use your information to respond to enquiries, manage customer relationships, improve our services and operate our business, provided your rights and interests do not override those interests.
Consent – where you have given us clear permission, for example where consent is required for certain types of marketing or non-essential cookies.
Legal obligation – where we need to keep or use information to comply with legal, tax or accounting requirements.
6. Marketing communications
We may occasionally contact existing customers or people who have enquired with us about similar products or services we offer.
You can ask us to stop sending marketing communications at any time by contacting us at:
enquiries@idealshuttersandshades.co.uk
We will not send you marketing emails or messages where we are required to have your consent unless you have given that consent.
7. Who we share your information with
We may share your information with trusted third parties where necessary to run our business and provide our services.
This may include:
- Website hosting providers
- Email and IT service providers
- Website form or security providers
- Professional advisers, such as accountants or legal advisers
- Suppliers, fitters or contractors where needed to provide our services
- Regulators or authorities where required by law
We only share the information necessary for the relevant purpose.
8. How long we keep your information
We will only keep your personal information for as long as necessary.
Enquiry information is usually kept for as long as needed to respond to your enquiry and manage any follow-up communication.
Customer and order records may be kept for longer where required for legal, tax, accounting, warranty or business record purposes.
When personal information is no longer needed, we will securely delete it or anonymise it.
9. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no website or email system can be guaranteed to be completely secure. Please take care when sending personal information online.
10. International transfers
Some of the third-party services we use, such as website, email, analytics or security providers, may process information outside the UK.
Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
11. Your rights
You have rights under UK data protection law. These may include the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information in certain circumstances
- Ask us to restrict how we use your information
- Object to how we use your information
- Withdraw consent where we rely on consent
- Ask for your information to be transferred to another organisation in certain circumstances
To exercise your rights, please contact us at:
enquiries@idealshuttersandshades.co.uk
We may need to ask for proof of identity before responding to your request.
12. Complaints
Please contact us first if you have any concerns about how we use your personal information.
You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection matters.
13. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
Cookie Policy
Last updated: 29 June 2026
This cookie policy explains how Ideal Shutters & Shades Ltd uses cookies and similar technologies on our website.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember certain settings, improve performance and understand how visitors use the site.
Cookies may be set by the website you are visiting or by third-party services used on the website.
2. How we use cookies
Our website may use cookies and similar technologies to:
- Make the website work correctly
- Keep the website secure
- Remember your preferences
- Understand how visitors use the website
- Improve the performance and content of the website
- Allow contact forms and other website features to function properly
- Support embedded or linked services, such as social media platforms
3. Types of cookies we may use
Strictly necessary cookies
These cookies are required for the website to work properly. They may be used for security, page loading, form submissions and basic website functionality.
These cookies cannot usually be switched off through our website because the site may not work properly without them.
Performance and analytics cookies
These cookies help us understand how visitors use our website, such as which pages are visited and how people move around the site.
This helps us improve the website and make it more useful.
Where required, we will only use these cookies with your consent.
Functionality cookies
These cookies allow the website to remember choices you make and provide enhanced features.
Third-party cookies
Some cookies may be set by third-party services, such as social media links, embedded content, website security tools, analytics services or form protection tools.
These third parties may collect information about your use of our website in accordance with their own privacy and cookie policies.
4. Cookies and contact forms
When you submit a contact form or call back request on our website, the information you enter is used so we can respond to your enquiry.
Our forms may use cookies or similar technologies for functionality, spam prevention or security.
5. Managing cookies
You can control and manage cookies through your browser settings.
Most browsers allow you to:
- See what cookies are stored
- Delete cookies
- Block cookies from specific websites
- Block third-party cookies
- Block all cookies
Please note that blocking some cookies may affect how the website works.
6. Cookie consent
Where our website uses non-essential cookies, such as analytics, advertising or tracking cookies, we will ask for your consent where required.
You can change your cookie preferences at any time if a cookie settings option is provided on the website.
7. Updates to this cookie policy
We may update this cookie policy from time to time to reflect changes to the cookies we use or to comply with legal requirements.
Any updates will be posted on this page with an updated date.